Last Updated on Friday, 09 March 2012 16:36
We've had many requests for information regarding upgrading DocsPDite 1.9 or earlier to DocsPDite 2010. This article is intended to answer those questions.
Note: Please do not attempt to use old 1.9, 1.7, etc., codes to activate DocsPDite 2010. It will not work as our security model has changed completely and DocsPDite 1.9 and earlier are no longer being supported.
Rhapsody in Design, LLC is the new owner of the software, copyrights and other interests of DocsPDite and other products originally developed by PragmaDigm, Inc. PragmaDigm, Inc., no longer exists as a business entity. Rhapsody in Design, LLC retains PragmaDigm as a trademark and we also own the domain.
When we acquired the software we wanted to reward existing customers by providing top quality software coupled with excellent customer service. The first order of business was to produce and publish a new edition of DocsPDite to accomodate the many changes in Windows and documents since DocsPDite 1.0 was originally written in 2002. This new edition required a considerable investment of time and money to meet our goal of keeping the program's operation as close as possible to its predecessor while adding many new features. We wanted existing customers to feel comfortable quickly with the new interface. DocsPDite 2010 is the result and was made available in December, 2010
As we promised the previous owners, customers who ordered DocsPDite in the 12 month period preceding our acquisition were provided free activation codes for DocsPDite 2010.
After trying a manual process of upgrading we finally reached the decision that this would have to be automated. The best way to do this is automated delivery of activation codes by our payment processing service Fast Spring.
To accomodate both existing and new customers, we lowered the price of the software from $29.00 (USD) to $24.95 (USD). Here's a list of what you receive for $24.95.
1All changes, new features for the life of DocsPDite 2010 without any additional charges.
2A free upgrade to DocsPDite's successor. This new edition (currently under development) will offer many new features.
3Technical support via phone or remote troubleshooting over the Internet
4Automated delivery of activation codes within a couple of minutes after purchase confirmation.
This is a significantly enhanced set of features for the small price of $4.05 (USD) [$4.05 is the difference between the current new price and the old upgrade price of $19.00 (USD)].
Download DocsPDite or the converter
Note: The library converter is only for paid and activated installations where both 1.9 and 2010 editions are working on the same machine. This is restricted to 32-bit platforms (not Win7), XP and Vista.
Upgrades have become a real issue for small developers and we don't want to operate on the same business model as some large software houses who have done away with upgrades forcing a new purchase on a regular basis. We also dislike maintenance agreements with annual fees. Dealing with that when purchasing our tools is a constant reminder that our customers dislike it as well.
We hope this explains our thought process when acquiring this business and the associated issues of maintaining a high level of customer satisfaction. We believe we're doing something right as we have new customers in 43 countries and all 6 populated continents. We have ideas for new software (some free and some paid) which we believe all our customers and visitors will enjoy. Stay tuned and watch our blog.